We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@celiaruizusa.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@celiaruizusa.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Subheading

Image with text block

Use block text to give your customers insight into your brand. Select impactful text that relates to your brand and story.

Our Brands

Fashion

Gioseppo

Gioseppo offers stylish and contemporary footwear for men, women, and children, blending comfort with innovative designs. Their collections feature a diverse range of styles, from casual sneakers to elegant sandals, crafted with high-quality materials. Gioseppo is dedicated to sustainability, incorporating eco-friendly practices in their production process.

Hoff

HOFF offers stylish and contemporary footwear that combines unique designs with premium materials. Known for their innovative and artistic approach, HOFF sneakers feature city-inspired themes and meticulous craftsmanship, ensuring both comfort and fashion-forward style. Each collection reflects a blend of urban aesthetics and global influences.

Pons Quintana

Pons Quintana offers high-quality, artisanal footwear featuring intricate designs and luxurious materials. Known for their unique woven leather techniques, the brand provides a variety of stylish options including sandals, boots, and handbags. Their collections blend traditional craftsmanship with contemporary fashion, ensuring both comfort and elegance.

Marian (Pedro Anton)

Marian specializes in high-quality, stylish footwear, crafted with a commitment to excellence since 1974. Combining traditional craftsmanship with modern technology, Marian offers a range of elegant and comfortable shoes. Their dedication to design and quality makes them a prominent name in both national and international markets, with products available in over 30 countries.

Paula Urban

Paula Urban offers comfortable and stylish leather footwear for women, meticulously crafted in Spain. Their collections feature a variety of designs, from chic ankle boots to elegant sandals, all made with high-quality materials. Paula Urban shoes are perfect for modern women seeking both fashion and comfort in their everyday wear.

Our Brands

Medical

Celia Ruiz

Celia Ruiz specializes in high-quality therapeutic & diabetic footwear designed to provide comfort and care for sensitive feet. Their product features styles that are PDAC approved, made with advanced materials and ergonomic designs, ensuring optimal foot health and comfort. These footwear solutions are ideal for individuals with specific foot conditions or those seeking enhanced comfort in their daily lives.

Muvu

MUVU offers innovative therapeutic garments using advanced textile technologies like Regenactiv® and ConfortPlus. These products are designed to address various skin conditions, providing protection and comfort. The range includes foot care, body care, intimate care, and pediatric care solutions. MUVU is committed to enhancing the quality of life through their scientifically-backed and clinically validated textiles.

Eva Think!

Eva Think specializes in the manufacturing of high-quality expanded EVA products. With over 25 years of experience, they offer a diverse range of products in various densities, colors, and finishes to meet the most demanding industrial and orthopedic needs. Their commitment to innovation and quality ensures superior performance and customer satisfaction.